Customer Service

At True Manufacturing, Quality comes first and our primary goal is 100% customer satisfaction. Please make sure you have read and fully understood our Return Policy and Terms and Conditions before using our site or placing an order. 

 

Return Policy

We will accept returns of any item that is proven to have defects in workmanship, materials, or construction, for up to 90 days from the purchase date. Return requests beyond 90 days are subject to individual review. Beyond obviously defective products, please consider the following:

50/50 Cans - have been designed to last for many years but each individual's shooting style, and the conditions that the parts are exposed to, will vary. We will accept returns of uninstalled non-defective parts for up to 30 days from purchase. 

Minimalist Wallets - are designed to withstand normal use in a typical pocket environment. This means that the wallet will be riding alone in the pocket. We recommend against carrying the printed wallets in the pocket with other tools and gear, so do so at your own risk. Although they should last the life of the wallet, we will replace elastic bands any time at no cost to you.

Lexus Window Clips - are designed to last the life of the vehicle. The installer of the clip is responsible for the outcome and workmanship. I will accept returns of unused parts for up to 30 days from purchase.

If you feel that you have received a defective item, please contact me within 30 days of receipt to discuss the problem and request a return.